Shipping policy
At Manlyora, we are committed to providing reliable and straightforward shipping services for customers in the United States. This Shipping Policy explains our order processing times, shipping options, delivery estimates, and related information.
1. Shipping Area
Manlyora currently ships to addresses within the United States only.
We do not currently ship internationally.
2. Order Processing
Orders are fulfilled and shipped from our U.S. fulfillment partner:
ShipBots
1725 W Rosecrans Ave
Gardena, CA 90249
United States
Order Cutoff Time: Orders placed before 6:00 PM Eastern Time (ET) on business days will begin processing the same business day. Orders placed after 6:00 PM ET, or on weekends or U.S. holidays, will begin processing on the next business day.
Orders are processed within 1–2 business days after the order is placed.
3. Shipping Time
After your order has been processed and shipped, the estimated transit time is:
3–5 business days.
Estimated Total Delivery Time: 4–7 business days, including order processing and shipping transit time.
4. Shipping Carrier
Orders are shipped using:
FedEx
A tracking number may be provided once your order has been shipped.
You can use the tracking information provided to monitor the progress of your shipment.
5. Shipping Rates
Our standard shipping rates are:
- Orders under $50: $5.99 shipping fee
- Orders of $50 or more: Free shipping
The free shipping threshold is based on the eligible order subtotal before shipping charges and excludes any applicable taxes.
6. Shipping Address
Please make sure that your shipping address is complete and accurate when placing your order.
Once an order has been processed or shipped, we may not be able to change the shipping address.
If you enter an incorrect or incomplete address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
7. PO Boxes and APO/FPO Addresses
At this time, Manlyora does not ship to PO Box addresses or APO/FPO addresses.
Please provide a valid physical delivery address when placing your order.
8. Delivery Delays
While we make every effort to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Other unforeseen transportation or operational issues
If your order appears to be significantly delayed, please contact our customer service team and we will assist you in checking the shipment status.
9. Lost or Missing Packages
If tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the property management office where applicable.
If you are still unable to locate the package, contact us at:
We will review the shipment information and assist you with the next steps.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and photographs of the damaged package and product when available. Our customer service team will review the situation and provide instructions for resolving the issue.
Eligible returns related to damaged products will be handled in accordance with our Return & Refund Policy.
11. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
12. Contact Us
If you have questions about shipping or your order, please contact us:
Email: support@manlyora.com
Phone: +1 (626) 429-2659
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)