Refund policy
At Manlyora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms outlined below.
1. Return Period
We accept eligible returns within 30 days of the date your order is delivered.
To request a return, please contact us within 30 days of delivery at:
Email: support@manlyora.com
Phone: +1 (626) 429-2659
Please do not send an item back before contacting us and receiving return instructions from our customer service team.
2. Return Eligibility
To be eligible for a standard return, the item must:
- Be returned within 30 days of delivery.
- Be unused and in its original condition.
- Be returned in the original packaging, where applicable.
- Include all original components and accessories.
We reserve the right to decline a return if the returned product does not meet these requirements.
3. Defective or Damaged Products
If you receive a product that is defective, damaged during transportation, or otherwise has a quality-related issue, please contact us as soon as possible.
Please provide your order information and, when appropriate, photographs or other details showing the issue. Our customer service team will review your request and provide further instructions.
Eligible defective or damaged products may be returned at no cost to you.
4. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
We will review the issue and provide instructions for returning the incorrect item.
If the item is confirmed to have been sent incorrectly, Manlyora will cover the applicable return shipping cost.
5. Missing Parts or Accessories
If an item arrives with missing parts or accessories, please contact our customer service team.
Where appropriate, we may arrange for the missing component or accessory to be shipped to you.
If the issue cannot be resolved by providing the missing component, you may be eligible for a refund in accordance with this policy.
6. Return Shipping
Manlyora covers the return shipping cost for all eligible returns.
Customers will not be charged return shipping costs for approved returns that meet the requirements of this policy.
We will provide return instructions after reviewing and approving your return request.
7. Non-Returnable Items
Items may not be eligible for return if they:
- Are returned more than 30 days after delivery.
- Have been significantly used or altered.
- Have been damaged due to misuse, improper handling, or accidental damage caused by the customer.
- Are missing essential components or accessories without prior approval from our customer service team.
8. Refunds
Once we receive and inspect the returned item, we will notify you of the refund decision.
If the return is approved, the refund will be issued to your original payment method. You will receive the refunded amount within 10 days after the refund is approved.
If you have not received your refund after 10 days, please contact us at support@manlyora.com.
9. Exchanges
We currently do not offer product exchanges.
If you would like a different product, you may return the eligible item in accordance with this policy and place a new order separately.
10. Final Sale Items
Manlyora currently does not designate any products as Final Sale items.
Unless otherwise stated on the product page, eligible products are subject to the return terms described in this policy.
11. Restocking Fees
We do not charge restocking fees for eligible returns.
12. Return Process
To request a return, please contact us with:
- Your order number
- The name of the product
- The reason for the return
- Photos or other supporting information, if applicable
Our customer service team will review your request and provide return instructions when the return is approved.
Please do not send products to ShipBots without receiving return authorization and instructions from us first.
13. Return Address
All approved returns must be sent to:
ShipBots
1725 W Rosecrans Ave
Gardena, CA 90249
United States
Please contact us at support@manlyora.com before sending your return. We will provide return authorization, applicable instructions, and a prepaid return shipping label.
Please do not send a product back without contacting us first.
14. Contact Us
If you have questions about returns or refunds, please contact us:
Email: support@manlyora.com
Phone: +1 (626) 429-2659
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)